Sorry things didn't work out for you. I was expecting this review after our last discussion since you have your mind made up that you don't want a solution, just a refund.
You don't have to worry about your review being deleted. If you scroll down on all of our review pages you will find that we have a diamond 100% rating which means that we have NEVER deleted a review. We allow EVERY review to be posted, but we do reply also. They are only blocked by the app when they have profanity. I know that's going to be hard for you to believe being you are the only person complaining but you are the only one. Everyone else has had great things to say. I try but, but I can't make everyone happy.